2026 CX Trends: Beyond the Buzzwords
It’s trend report season, and the usual hype cycle is back: glossy headlines, big predictions, and a fresh wave of buzzwords. Analysts, economists, and industry pundits are quick to forecast the next disruption, armed with data points that often don’t reflect the real challenges CX and MarTech leaders face. This year, we’re taking a different approach. No hype. No jargon. ...